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'''NOTE: THIS ISSUE REMAINS UNRESOLVED'''unresolved. issue was not resolved. further research:* http://blogs.technet.com/b/yuridiogenes/archive/2010/03/16/error-502-active-ftp-not-allowed-when-trying-to-list-files-in-a-ftp-session-behind-forefront-tmg-2010.aspx== Windows Update stuck at 0% - Wont Download Updates ==Reader asks, "When I click on windows update, it just sits there with the bar running, showing me its at 0%."SOLUTION 1:Solution: manually reset the Windows Update ComponentsFrom the command console (cmd.exe) type the following: net stop wuauserv net stop cryptSvc net stop bits net stop msiserver ren C:\Windows\SoftwareDistribution SoftwareDistribution.old ren C:\Windows\System32\catroot2 Catroot2.old net start wuauserv net start cryptSvc net start bits net start msiserverType them one at a time. Wait for each command to finish. Be patient. Now exit, reboot, and try Windows Update again. This solution has been tested and worked on Windows 8.1. There is, however, a more involved solution proposed at Microsoft.com, See: [https://support.microsoft.com/en-us/kb/971058/en-us How do I reset Windows Update components?]SOLUTION 2:Sometimes Windows Restore aka [[Microsoft System Restore]] can cause problems with Windows Update. This is especially true on a fresh install of Windows 8.1 when there are many updates waiting to be installed. Disable Automatic Restore Point creation, which is a feature of System Protection. Go to System Properties by typing "sysdm.cpl" at the command prompt. Click the "System Protection" tab and disable automatic restore point creation. After you have all of the updates for Windows installed, then be sure to go back and reenable System Protection auto restore point creation.See: [[Unified_Support_Technician_Guide_to_Utility_Easy_Access_via_the_Windows_Command_Shell#Start_System_Protection_from_a_command_prompt]]== TrustedInstaller won't let me delete a file or folder ==The TrustedInstaller user account started with Windows 7. For Windows 8 and 8.1 it basically works the same way. The TrustedInstaller user account owns your system files. If you try to delete a system file such as notepad.exe then you will receive an error. See our help page on [[Working Around TrustedInstaller]] to find out how to take ownership of your files and delete system files you want to be rid of, such as the lousy notepad.exe that Microsoft is so proud of.