TAS Personal Computer Service Checklist
From Free Knowledge Base- The DUCK Project: information for everyone
If you are in the computer service industry, please feel free to copy and use this computer service checklist. Use it as a guide to develop your own service checklist for your business.
Checklists are Personal Computer and Microsoft Windows Centric. For Personal Computers running Linux the hardware portions will be applicable. Macintosh service is not a consideration in the development of this list.
Computer Service Checklist: PC with MS Windows
WINDOWS [ ] Create a Windows System Restore Point [ ] Current Service Pack installed [ ] Install available Windows Security Updates [ ] MSIE current [ ] Check Device Drivers for ! [ ] Tighten MSIE Security Settings [ ] Clear Recycle Bin and Undelete cache [ ] Check Pagefile size, health, and memory
SOFTWARE [ ] Stop unwanted startup programs (HKEY LU, KKEY LM, STARTUP GRP) TSR(s) [ ] Recover HDD Space [ ] Check registry integrity [ ] Test for file system fragmentation [ ] Check protected system files, repair if necessary [ ] Check installed software, remove unnecessary software [ ] Update Macromedia Flash and Silverlight [ ] Update DirectX [ ] Check for known virus (malware, spyware, trojans)
WEB BROWSERS [ ] Un-needed toolbars and browser add-ons removed [ ] Clean MSIE browser cache and junk files [ ] Update Firefox / Chrome / Clean browser (cache) [ ] Install NoScript (firefox)
HARDWARE [ ] Voltage check PSU or power adapter [ ] Boot system prior to removal of components or cleaning [ ] Clean system with compressed air [ ] Wipe down exterior [ ] Clean optical drive [ ] Visual Inspect Motherboard for issues [ ] Check fans (noise, health) [ ] RAM test [ ] Hard drive surface scan (bad sectors, seek test) [ ] Optical drive tests [ ] Magnetic drive tests [ ] USB port test (dtr test) [ ] capacitor health on motherboard
UPGRADE RECOMMENDATIONS [ ] RAM: sufficient RAM for OS and software [ ] HD: sufficient free HD space, remaining space [ ] VIDEO: graphics controller memory [ ] OPTICAL: CD only to DVDr [ ] Recommend use of surge suppression
Computer Profile Checklist: PC With MS Windows
HARDWARE [ ] Manufacturer: ____________________ [ ] Model: __________ __________ [ ] Serial Number: ____________________ [ ] System RAM: __________ [ ] Video RAM: __________ [ ] Hard Drive(s) size: (1)__________ (2)__________ (3)__________ [ ] CPU: ____________________ [ ] x32 [ ] x64
O/S [ ] Windows Version: ____________________ [ ] Service Pack #: __________ [ ] Service Pack #: __________ [ ] NetBIOS Name: ____________________ [ ] Username / Password: ____________________ ____________________
MISCELLANEOUS [ ] Service Tag#: __________
Service Completion Check: PC
[ ] all dust covers for unused card slots present [ ] all data cables connected and secured [ ] all molex and other power cables secured
