Hostgator: Difference between revisions

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== webmail ==
'''HostGator and Network Solutions, both owned by Newfold Digital, are guilty of hostile censorship'''.
Directly access the webmail for your domain by typing:  webmail.domain.com


== Problems / Troubleshooting ==
[[Image:Hostgatorcensorshipgatorwithgag.jpg]]
=== not getting the option to change webmail application after webmail login ===
This guide is crap and is totally wrong: https://www.hostgator.com/help/article/how-can-i-set-up-webmail-to-go-directly-to-horde-or-roundcube


Goto CPanel -> Filemanger -> then navigate to "/home2/youraccountname/.cpanel/nvdata
== Key Evidence of Censorship ==


The plain text webmail interface preferences are in the nvdata subfolder. Manually edit the plain text file associated with the email user account. It will be a file that ends with "_default_webmail_app"
* '''Overreaching Censorship & TOS Enforcement''' – HostGator has suspended accounts for vague or subjective reasons, including politically sensitive content or criticism of the company itself. Some users claim their sites were shut down without warning or clear violations.
* '''False Abuse Claims & Sudden Account Lockouts''' – Customers have had their accounts suspended or locked under accusations of hosting "abusive" content, even when no clear policy violations occurred. Appeals often result in delayed or ignored responses.
* '''Lack of Due Process & Poor Resolution''' – Many users report struggling to regain access to their sites after wrongful suspensions, with slow, unhelpful customer support failing to provide clear reasons for the lockout.
* '''Account Suspensions for Resource Usage''' – Websites with moderate traffic have been suspended for "excessive resource usage" without warning, often pushing users toward costly upgrades.


"Go to /.cpanel/nvdata/user@domain.com_default_webmail_app. There is only the app name in this file, I deleted it and the choose app screen is back."
HostGator is widely criticized for questionable account suspensions, aggressive censorship, and poor resolution of false abuse claims. Many users feel the company oversteps its authority, lacks transparency, and provides inadequate customer support when resolving disputes.

Latest revision as of 21:49, 5 March 2025

HostGator and Network Solutions, both owned by Newfold Digital, are guilty of hostile censorship.

Key Evidence of Censorship

  • Overreaching Censorship & TOS Enforcement – HostGator has suspended accounts for vague or subjective reasons, including politically sensitive content or criticism of the company itself. Some users claim their sites were shut down without warning or clear violations.
  • False Abuse Claims & Sudden Account Lockouts – Customers have had their accounts suspended or locked under accusations of hosting "abusive" content, even when no clear policy violations occurred. Appeals often result in delayed or ignored responses.
  • Lack of Due Process & Poor Resolution – Many users report struggling to regain access to their sites after wrongful suspensions, with slow, unhelpful customer support failing to provide clear reasons for the lockout.
  • Account Suspensions for Resource Usage – Websites with moderate traffic have been suspended for "excessive resource usage" without warning, often pushing users toward costly upgrades.

HostGator is widely criticized for questionable account suspensions, aggressive censorship, and poor resolution of false abuse claims. Many users feel the company oversteps its authority, lacks transparency, and provides inadequate customer support when resolving disputes.