VoIP.ms

Configurations

Ring Groups: More than one office phone rings on incoming calls

1. create a ring group on the customer portal > DID numbers menu > Ring group
2. go to DID numbers menu > Manage DIDs > Edit DID > routing
3. set the ring group instead of the sip account

Troubleshooting

Phone calls out, shows registered on phone but not on voipms and no incoming calls

This could be due to IP address change at voip.ms and you happen to be using SIP Server Host as an IP address instead of a DNS name.

For example: chicago2.voip.ms used to be at IP address 208.100.39.53 and then changed to 69.162.175.28. If your device was configured by IP address, then it becomes unable to register and receive calls when the address changed. Had you been using the DNS name then the service would resume on DNS refresh.