Why Sprint Sucks
ASININE #1: The technical support number automated system askes for customers phone numer to be entered on touch tone, yet the rep asks for it again anyway, and each time the customer is transferred, they are asked again, along with the password. When transferred to the wrong department, which happens with alarming frequency, a customer may end up repeating his or her name, phone number, and password a dozen times. Apparently Sprint lacks COMPUTERS with SOFTWARE to pass along this information once a customer has been verified.
ASININE #2: The phone to PC data cable customer purchases from the sprint store, over the phone, is supposed to be shipped with a software and driver cdrom. It is not. The cable is useless without software. Sprint sells this cable for 6 times the price as it is available for from 3rd party vendors online, the exact same cable.
ASININE #3: On their latest line of phones Sprint has blocked features and reduced the display size. The latest Katana phone has a much smaller LCD display than the old model. There are also useful settings missing from the phone, such as the ability to force a call into roam (if sprint tower reception is poor) and to disable the small outside display in camera mode.
ASININE #4: Some of the Sprint PCS phone support representatives speak English as a second language. This is fine if they speak it well. There are too many of them that do not.
ASININE #5: If a customer lives in an area where high speed data is not available on the Sprint network, the customer has to pay the same amount for data service even though the speed is sub-dialup.
ASININE #6: ALWAYS ASK FOR ANY SPRINT REPRESENTATIVES NAME AND CUSTOMER SUPPORT ID FIRST before providing your name, phone number, password, or support question. If they're on the hook because you know who that person is, they know if they jerk you around you can report them to Sprint. You will ALWAYS get better support if they know you have their name and sprint support id, sometimes also referred to as a "badge id."
NAME? - UH025096
RUTH - IN731896
