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'''Microsoft does not make unsolicited phone calls to help you fix your computer.'''There are different goals based on this scam, some include:* attempt to sell you overpriced anti-virus protection.* attempt to sell you a annual protection plan.* remotely repair your virus problem to gain access to your computer and data, including banking data* direct you to a web site where you are urged to download software to fix your problem* lock you out of your computer and demand ransom in order for you to regain access* demand ransom or your data will be completely wiped and removedThe scammers use social engineering tactics and are known to be very convincing, clever, and tenacious.