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=== Factory Reset via Interface Settings ===with phone powered onApplications, Settings, Privacy, Factory data reset=== Factory Reset before boot (Hard Reset) ===with phone powered off# Press and hold the Power button until the G'zOne logo appears then release.# With the LED illuminated red, press and hold the Power button+Volume down key+Camera key simultaneously then release. The LED illuminates approximately 20-30 seconds after releasing the power button (step 2). The 3-key combination must be pressed within the 1-2 second timeframe that the LED is illuminated.# Press the Power button to confirm and continue.# Press the Power button to confirm and continue.