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LG Bliss UX700

3,096 bytes added, 07:03, 24 March 2011
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== US Cellular ==There is an option to install a program called "My Contacts Backup" through US Cellular's Easy Edge utility.  After using "My Contacts Backup" to Synchronize the phone contacts list with what is stored on US Cellular's central database, you can access your contacts via the US Cellular web site.  You can use the web site to edit, add, and delete your contacts.  You can even use their Import feature to import contacts from a CSV file or other formats. However, US Cellular has no option to Export your contacts to a file you can save on your computer.  The My Contacts Backup web site feature will allow you to Import, but not Export.  You can even choose Print, but not export.  You can neither export your contacts from your phone or the web site.  From the phone you can't even export them to your SD Card.US Cellular has to be intentionally limiting this functionality as it would not pose any kind of technical challenge to implement.  The closest thing to doing an export is to goto the web site and select the option to Print your contacts.  This opens a web browser window with all of your names and numbers in a two column html page.  It would be easier for them to allow it to do it as comma separated values (a csv file) that could easily be opened in MS Excel, Access, or many other applications.US Cellular's poorly designed "My Contacts Backup" is also problematic.  It does not perform a proper "Sync" but rather overwrites without regard to which list (the one online, or the one on the phone) is the most current.  There is no option to do a synchronization to preserve all data on both lists.  In some events new contacts are transferred, but existing contact updates are lost.  The web interface is poorly designed and the features are not well explained.  In fact, it is difficult to locate the area of the web site where you can edit and view your contacts from the web site.  It is not under your regular account interface.  Account information and bill pay is separate from the online SMS feature, which is also separate from the contacts backup.  They are all different areas of the web site and do not share one secure login.  The US Cellular web site is poorly organized.  Web site functions are not well though out and simple things that most people have come to expect from online interfaces is just overlooked on the US Cellular web site.  For example, when you go to pay your bill, even though the initial bill screen shows the amount you owe, the next screen makes you type in the amount rather than auto populating the field, or allowing to check a box that would pay the full bill.  If you didn't pay attention to the exact cents to the penny you will have to click back a screen and look again, then type that into the box on the next screen.  That is just a stupid design.  Basic common sense was not applied to the design of the US Cellular web site nor was it applied to the functionality of the LG Bliss phone.  The combination of a backwards web site with a backwards phone makes for a very disappointing customer experience.
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