The following lines were added (+) and removed (-):
# Click View or change existing e-mail accounts, and then click Next.# Select the Microsoft Exchange Server account, and then click Change.# Clear the Use Cached Exchange Mode check box.# Click More Settings.# Click the Advanced tab.# Click Offline Folder File Settings.# Click Disable Offline Use, and then click Yes in the dialog box that appears.# Click Offline Folder File Settings.# Click Browse, go to the location where you want to save your .ost file, and then click Open.# Click OK.# Select the Use Cached Exchange Mode check box.# Click Next, and then click Finish.== Microsoft Exchange Server ==This document relates directly to the [[Exchange Server]] page. == Troubleshooting ==Microsoft Outlook stores data for your profile in the following location" %appdata%\Microsoft\Outlook\ c:\users\xxxxxx\AppData\Local\Microsoft\Outlook\Outlook 2007 on a Windows 7 system will have the outlook program file here: c:\Program Files (x86)\Microsoft Office\Office12\Otherwise, 64-bit look here: c:\Program Files\Microsoft Office\OfficeXXX\You can start Outlook in safe mode (not windows safe mode) in event that Outlook will not start normally. For example, some errors such as "cannot open your default e-mail folders" may cause Outlook to terminate immediately after you launch and thus giving you no opportunity to navigate the software menus and settings. Try this:* Hold down the CONTROL key while clicking the Outlook icon to start Outlook in safe mode.=== Command Line Switches ===Hold down the Windows Key and Press R to get the "run dialog" where you can launch Outlook using a command with switches (things you type after the command.) Here is an example: outlook.exe /ResetfoldersThis launches outlook with the command line switch "/resetfolders" Here are the various command line switches available: /cleanreminders - fix calendar issues and delete all of the reminders or recreate them from your items. /cleanviews - Resets the Outlook views to the default set that Outlook comes with. Can fix some Outlook startup crashes. /noextensions - Load without extensions (safemode also doesn't load extensions) /resettodobar - If you have problems with the To Do Bar in Outlook 2007 or 2010 then use this switch to clean and regenerates the To Do Bar. /resetfoldernames - Puts your default folders back to their original names. This doesn't affect the content of the folders, just renames them. /resetfolders - Create deleted default folders including any missing default folders at their original location. /resetnavpane - Cleans and regenerates the navigation pane. Can fix some Outlook startup crashes. /safe - load Outlook in safemode - safe mode - The same as holding down the control key while launching.Safe ModeSometimes Outlook extensions can cause Outlook to crash or fail to open. You can force Outlook to start without loading extensions in a way other than safe mode, simply by using the noextensions command line switch.If Outlook is crashing for no obvious reason one thing to try is to start the program in Safe Mode. To do that just press and hold the CTRL key on your keyboard while you click the icon to start Outlook. outlook.exe /noextensionsIf the problem doesn't appear when you're running in Safe Mode then it's probably a misbehaving add-in that's causing the issue. Go to Tools | Trust Center | Add-ins and see if there's anything there you can disable. One that I almost always disable is the iTunes add-in. It's really only useful if you're synchronizing Outlook to your iPhone or iPod.=== Cannot open your default e-mail folders. This server is not available. Contact your administrator if this condition persists. ===Microsoft suggested fixes that do not work: Make sure outlook.exe is not running in compatibility mode. Also corrupted Navigation Pane fix did not work. You can also start in safe mode by using the /safe command line switch. Don't know how to do that? Keep reading...*Outlook 2010: "Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience."Command Line Switches*Outlook 2007: "Cannot open your default e-mail folders. The information store could not be opened."*Outlook 2003: "Cannot start Microsoft Office Outlook. Unable to open the Outlook window. Invalid XML, the view cannot be loaded."You can control how Outlook starts, and do some nifty troubleshooting, by using some of the built-in Command Line Switches for Outlook. To use a command line switch just exit Outlook (if it's already running) and then click Start | Run. In the Run dialog box that appears type "Outlook" followed by a space and then the switch you want to use. For example:Microsoft Recommended Fixes:# Recover Navigation Pane configuration file# Repair your Outlook PST file using Inbox Repair tool# Create a new Outlook profil and import data from the old PST file# Turn off Compatibility Mode# Start Outlook in Safe Mode# Fix Outlook hanging on Loading ProfileOutlook /cleanreminders=== Windows 10: Find and transfer Outlook data files from one computer to another ===If you have a POP or IMAP account, all of your information is already stored in a Personal Folders (.pst) file. Here are a few of the particularly useful command line switches you might want to use:Moving a .pst file from one computer to another doesn't transfer your email account settings. If you need to set up Outlook on a new computer, copy your .pst file from the old computer, then set up your email account on your new computer. You can then open the .pst file from the new computer.*Windows 10 drive:\Users\<username>\AppData\Local\Microsoft\Outlook*Windows 10 drive:\Users\<username>\Roaming\Local\Microsoft\Outlook /Cleanreminders - If you have pesky calendar issues, especially with ghost reminders, start Outlook with this switch and it will delete all of the reminders from you profile and then recreate them from your items.=== Outlook 2013/2016/2019 on Windows 8/10 file locations === /CleanViews - Resets the Outlook views to the default set that Outlook comes with. CAUTION: any custom views you've created will be lost if you do this and you'll have to recreate them. Still, this is often a way to fix Outlook startup crashes. /Resettodobar - Problems with the To Do Bar in Outlook 2007 or 2010? This switch is handy if you're seeing problems like duplicate items or formatting problems with the To Do Bar. It cleans and regenerates the To Do Bar. /Resetfoldernames - If you somehow managed to rename one of your default folders you can use this switch to have all of your default folders changed back to their original names. This doesn't affect the content of the folders, just renames them. /Resetfolders - If you did more than just rename the folder but actually DELETED one of the default folders...this will recreate any missing default folders at their original location. /ResetNavPane - Cleans and regenerates the navigation pane. If you're not seeing what you expect to see in your navigation pane this will reset it and can fix quirky problems with the Nav pane. This can also be the cure for unexpected startup failures in Outlook on occasion.# Click View or change existing e-mail accounts, and then click Next.# Select the Microsoft Exchange Server account, and then click Change.# Clear the Use Cached Exchange Mode check box.# Click More Settings.# Click the Advanced tab.# Click Offline Folder File Settings.# Click Disable Offline Use, and then click Yes in the dialog box that appears.# Click Offline Folder File Settings.# Click Browse, go to the location where you want to save your .ost file, and then click Open.# Click OK.# Select the Use Cached Exchange Mode check box.# Click Next, and then click Finish.== Microsoft Exchange Server ==Personal Folders (.pst)* New profiles: PST files for POP3 accounts are created in your My Documents\Outlook Files folder.* If you are using a profile created in an older version of Outlook, PST files are in drive:\Users\<user>\AppData\Local Settings\Application Data\Microsoft\Outlook (this is the default location, but .pst files can be anywhere on the system)Personal Folders (.pst) for SharePoint lists:* drive:\Users\<user>\AppData\Local\Microsoft\OutlookOffline Folders file (.ost):* drive:\Users\<user>\AppData\Local\Microsoft\OutlookNicknames for AutoComplete (.dat):* drive:\Users\<user>\AppData\Local\Microsoft\Outlook\RoamCacheCustomized print settings (OutlPrnt):* drive:\Users\<user>\AppData\Roaming\Microsoft\OutlookMacros and VBA programs (VbaProject.otm):* drive:\Users\<user>\AppData\Roaming\Microsoft\OutlookNavigation bar customizations (.xml):* drive:\Users\<user>\AppData\Roaming\Microsoft\OutlookSend/Receive group settings (.srs):* drive:\Users\<user>\AppData\Roaming\Microsoft\OutlookSignatures (.rtf, .htm, and .txt):* drive:\Users\<user>\AppData\Roaming\Microsoft\SignaturesStationery (.htm):* drive:\Users\<user>\AppData\Roaming\Microsoft\StationeryTemplates (.oft):* drive:\Users\<user>\AppData\Roaming\Microsoft\TemplatesDictionary (.dic):* drive:\Users\<user>\AppData\Roaming\Microsoft\ProofInstalled Add-ins (extend.dat):* drive:\Users\<user>\AppData\Local\Microsoft\Outlook* Note: Do not backup or copy this file, Outlook will create a new copy.Safe and Blocked Senders lists. Stored as a hidden message.* Can be exported from Tools > Options > Junk E-mail. Export each list separately.This document relates directly to the [[Exchange Server]] page. == Troubleshooting ==You can start Outlook in safe mode (not windows safe mode) in event that Outlook will not start normally. For example, some errors such as "cannot open your default e-mail folders" may cause Outlook to terminate immediately after you launch and thus giving you no opportunity to navigate the software menus and settings. Try this:* Hold down the CONTROL key while clicking the Outlook icon to start Outlook in safe mode.