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# Click Next, and then click Finish. # Click Next, and then click Finish. == Microsoft Exchange Server == This document relates directly to the [[Exchange Server]] page. == Troubleshooting ==Microsoft Outlook stores data for your profile in the following location" %appdata%\Microsoft\Outlook\ c:\users\xxxxxx\AppData\Local\Microsoft\Outlook\ Outlook 2007 on a Windows 7 system will have the outlook program file here: c:\Program Files (x86)\Microsoft Office\Office12\Otherwise, 64-bit look here: c:\Program Files\Microsoft Office\OfficeXXX\ You can start Outlook in safe mode (not windows safe mode) in event that Outlook will not start normally. For example, some errors such as "cannot open your default e-mail folders" may cause Outlook to terminate immediately after you launch and thus giving you no opportunity to navigate the software menus and settings. Try this:* Hold down the CONTROL key while clicking the Outlook icon to start Outlook in safe mode. /Cleanreminders - fix calendar issues and delete all of the reminders or recreate them from your items. /cleanreminders - fix calendar issues and delete all of the reminders or recreate them from your items. /CleanViews - Resets the Outlook views to the default set that Outlook comes with. Can fix some Outlook startup crashes. /cleanviews - Resets the Outlook views to the default set that Outlook comes with. Can fix some Outlook startup crashes. /Resettodobar - If you have problems with the To Do Bar in Outlook 2007 or 2010 then use this switch to clean and regenerates the To Do Bar. /noextensions - Load without extensions (safemode also doesn't load extensions) /Resetfoldernames - Puts your default folders back to their original names. This doesn't affect the content of the folders, just renames them. /resettodobar - If you have problems with the To Do Bar in Outlook 2007 or 2010 then use this switch to clean and regenerates the To Do Bar. /Resetfolders - Create deleted default folders including any missing default folders at their original location. /resetfoldernames - Puts your default folders back to their original names. This doesn't affect the content of the folders, just renames them. /ResetNavPane - Cleans and regenerates the navigation pane. Can fix some Outlook startup crashes. /resetfolders - Create deleted default folders including any missing default folders at their original location. /resetnavpane - Cleans and regenerates the navigation pane. Can fix some Outlook startup crashes. /safe - load Outlook in safemode - safe mode - The same as holding down the control key while launching. Sometimes Outlook extensions can cause Outlook to crash or fail to open. You can force Outlook to start without loading extensions in a way other than safe mode, simply by using the noextensions command line switch. outlook.exe /noextensions === Cannot open your default e-mail folders. This server is not available. Contact your administrator if this condition persists. ===Microsoft suggested fixes that do not work: Make sure outlook.exe is not running in compatibility mode. Also corrupted Navigation Pane fix did not work. *Outlook 2010: "Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience."*Outlook 2007: "Cannot open your default e-mail folders. The information store could not be opened."*Outlook 2003: "Cannot start Microsoft Office Outlook. Unable to open the Outlook window. Invalid XML, the view cannot be loaded." Microsoft Recommended Fixes:# Recover Navigation Pane configuration file# Repair your Outlook PST file using Inbox Repair tool# Create a new Outlook profil and import data from the old PST file# Turn off Compatibility Mode# Start Outlook in Safe Mode# Fix Outlook hanging on Loading Profile === Windows 10: Find and transfer Outlook data files from one computer to another ===If you have a POP or IMAP account, all of your information is already stored in a Personal Folders (.pst) file. Moving a .pst file from one computer to another doesn't transfer your email account settings. If you need to set up Outlook on a new computer, copy your .pst file from the old computer, then set up your email account on your new computer. You can then open the .pst file from the new computer.*Windows 10 drive:\Users\<username>\AppData\Local\Microsoft\Outlook*Windows 10 drive:\Users\<username>\Roaming\Local\Microsoft\Outlook === Outlook 2013/2016/2019 on Windows 8/10 file locations === Personal Folders (.pst)* New profiles: PST files for POP3 accounts are created in your My Documents\Outlook Files folder.* If you are using a profile created in an older version of Outlook, PST files are in drive:\Users\<user>\AppData\Local Settings\Application Data\Microsoft\Outlook (this is the default location, but .pst files can be anywhere on the system)Personal Folders (.pst) for SharePoint lists:* drive:\Users\<user>\AppData\Local\Microsoft\OutlookOffline Folders file (.ost):* drive:\Users\<user>\AppData\Local\Microsoft\OutlookNicknames for AutoComplete (.dat):* drive:\Users\<user>\AppData\Local\Microsoft\Outlook\RoamCacheCustomized print settings (OutlPrnt):* drive:\Users\<user>\AppData\Roaming\Microsoft\OutlookMacros and VBA programs (VbaProject.otm):* drive:\Users\<user>\AppData\Roaming\Microsoft\OutlookNavigation bar customizations (.xml):* drive:\Users\<user>\AppData\Roaming\Microsoft\OutlookSend/Receive group settings (.srs):* drive:\Users\<user>\AppData\Roaming\Microsoft\OutlookSignatures (.rtf, .htm, and .txt):* drive:\Users\<user>\AppData\Roaming\Microsoft\SignaturesStationery (.htm):* drive:\Users\<user>\AppData\Roaming\Microsoft\StationeryTemplates (.oft):* drive:\Users\<user>\AppData\Roaming\Microsoft\TemplatesDictionary (.dic):* drive:\Users\<user>\AppData\Roaming\Microsoft\ProofInstalled Add-ins (extend.dat):* drive:\Users\<user>\AppData\Local\Microsoft\Outlook* Note: Do not backup or copy this file, Outlook will create a new copy.Safe and Blocked Senders lists. Stored as a hidden message.* Can be exported from Tools > Options > Junk E-mail. Export each list separately.== Microsoft Exchange Server ==This document relates directly to the [[Exchange Server]] page.