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1) Download the U3 software: [http://www.sandisk.com/Retail/Default.aspx?CatID=1415 U3 Launchpad Removal Tool] # Download the U3 software: [http://www.sandisk.com/Retail/Default.aspx?CatID=1415 U3 Launchpad Removal Tool] 2) Remove any files that you have loaded and want to retain.# Remove any files that you have loaded and want to retain.3) Plug in your SanDisk drive.# Plug in your SanDisk drive.4) Run the U3 tool that you downloaded in step 1.# Run the U3 tool that you downloaded in step 1.5) If the above does not work you might try this: http://www.u3.com/uninstall/default.aspx# If the above does not work you might try this: http://www.u3.com/uninstall/default.aspx