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Enter frequencies into table manually, do not cut and paste. After entering a frequency, press the tab key then use the mouse to click on the next field in the table. It seems to work best if you enter a frequency using all available digits, including the last zero. It is advised to save often because when the program crashes, which it often does, any customizations will be lost.Each time the software is opened, although the interface language will remain English, the radio programming language will reset to Chinese. Remember to change this to ENGLISH each time before you write the frequency table to the radio.* Click EDIT -> OPTIONAL FEATURES -> and change "Voice Annunciation" to ENGLISH, or Off. You will have to manually do this each time you restart the software or it will set the language flag in the radio to Chinese. It is best to adjust the volume to near maximum to program. If communication fails, simply turn off the radio, unplug and plug in the programming cable, turn radio back on and wait about 10 seconds before attempting to program. This procedure may require repeating one or more times before the radio will accept communication from the software. Be patient and simply retry until it works.