Difference between revisions of "Why Sprint Sucks"

Revision as of 11:58, 8 February 2009

SPRINT SUPPORT BIBLE (Your guide to dealing with Sprint)

The ASININE rules to dealing with Sprint PCS cellular phone sales, service and support.

ASININE #1: The technical support number automated system askes for customers phone numer to be entered on touch tone, yet the rep asks for it again anyway, and each time the customer is transferred, they are asked again, along with the password. When transferred to the wrong department, which happens with alarming frequency, a customer may end up repeating his or her name, phone number, and password a dozen times. Apparently Sprint lacks COMPUTERS with SOFTWARE to pass along this information once a customer has been verified.

ASININE #2: The phone to PC data cable customer purchases from the sprint store, over the phone, is supposed to be shipped with a software and driver cdrom. It is not. The cable is useless without software. Sprint sells this cable for 6 times the price as it is available for from 3rd party vendors online, the exact same cable.

ASININE #3: On their latest line of phones Sprint has blocked features and reduced the display size. The latest Katana phone has a much smaller LCD display than the old model. There are also useful settings missing from the phone, such as the ability to force a call into roam (if sprint tower reception is poor) and to disable the small outside display in camera mode.

ASININE #4: Some of the Sprint PCS phone support representatives speak English as a second language. This is fine if they speak it well. There are too many of them that do not.

ASININE #5: If a customer lives in an area where high speed data is not available on the Sprint network, the customer has to pay the same amount for data service even though the speed is sub-dialup.

ASININE #6: ALWAYS ASK FOR ANY SPRINT REPRESENTATIVES NAME AND CUSTOMER SUPPORT ID FIRST before providing your name, phone number, password, or support question. If they're on the hook because you know who that person is, they know if they jerk you around you can report them to Sprint. You will ALWAYS get better support if they know you have their name and sprint support id, sometimes also referred to as a "badge id."

ASININE #7: The Sprint price for SMS text message service is excessive. Sending text over a digital network takes far less bandwidth and resources than making a voice call. All the cell phone providers would save a lot of money if everyone used text instead of placing voice calls, yet they all label SMS text as a premium service and charge extra for it. However, Sprint charges more than many of their competitors. Recommendation: Your teen can live without text, save money by sticking with voice, after all, it is a "phone" and not a

ASININE #8: Sprint will sell you account plans that do not actually exist and when you get your bill you will find it much more than price you were promised (less taxes). ALWAYS RECORD PHONE CONVERSATIONS WITH SPRINT when CHANGING ACCOUNT PLANS or BUYING A PHONE OR ACCESSORIES. You will need proof that a representative quoted you a price or promised you a type of service or feature that you subsequently discover actually costs much more. Sprint sales staff work on commission and will sometimes mislead you. RECORD YOUR CONVERSATION as PROOF, then by law they are REQUIRED to meet the obligation they promised you.

NAME? - UH025096 : accessories

RUTH - IN731896 : level 1 support

TYLER - JS530577 : advanced data supprt